All articles

Refunds, Returns, and Exchanges

Refunds, Returns, and Exchange Policy

For US orders:. We accept returns within 60 days of the date you receive your order. Unopened products are eligible for a full refund while opened products are eligible for a store credit. Note that store credits will expire after one year from the d

How do I process a Return or Refund?

For US orders :. To initiate a return, please send us an email at [email protected]. A shipping label will be provided so you can ship the item back to us. Please include the return form with your return shipment. For Canada orders :. To initiate a re

How do I process an exchange?

The best way to process an exchange is to return your original order and place a new order with the product that you wish to purchase. We will process your return upon receipt. You may refer to our Returns Policy here for more information.

What are store credits?

Store credits are offered for items that are returned but not eligible for a refund. You can use your store credits to purchase items from our store. Please note that store credits can be used anytime before their expiration date and are as good as c

What do I do if I received a damaged item?

If you received a damaged item, please send us an e-mail at [email protected] (for US orders) or [email protected] (for UK/EU orders) and our customer care team would be happy to assist you. Kindly attach photos of the damaged product for our review.