What do I do if I receive the wrong order OR the wrong products?Updated 6 hours ago

IF a customer mentions that they received the wrong product(s), OR their order is missing products,

OR was sent someone else's order entirely

THEN 

Please send us an email to [email protected] (for US orders) or [email protected] (for UK/EU orders) and someone from our customer experience team will assist you. Kindly include photos of the packing slip and the product you received.